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Employee Experience Design Program

Organizations who focus on their culture and employee experience will be the ones to realize their fullest potential and thrive in the long-term.

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The employee experience (EX) is the sum of perceptions people have about their interactions with the organization in which they work.

We bring talent (HR) domain knowledge, design-thinking and facilitation expertise together with a product mindset to help you transform your employee value proposition. You can read more about Product Management approaches to People Experience in our Lattice article.

This program is custom-built from a series of workshops based on your goals and needs.

A myriad of research shows that a thoughtfully designed employee experience can sustainably increase retention, improve customer experience, boost sales and revenue. For example, a 2016 survey by Deloitte, found that respondents at companies where HR delivers the highest levels of value are almost five times more likely to be using design thinking to produce programs than their peers.

In this program, we'll show you how to use state-of-the-art Design Thinking (blending process improvement and experience design) to create a work environment in which your people can do their best work and find deep meaning.

With the changes to the world of work that kicked off early in 2020, now is a critical moment to address this.

We'll show you how to use powerful tools like Experience Mapping and Blueprinting to identify, capture, understand and communicate the interactions that make up your peoples' experiences.

EXD allows us to solve all kinds of problems. Some examples from past clients include...

  • Shortening the time-to-hire and improving the candidate experience
  • Building a wellness and resilience program to meet real needs
  • Creating a powerful alumni network and program
  • Creating a new referral program
  • Improving the onboarding experience

Through this series of workshops, you will...

  • Internalize the concept of treating an employee as a customer.
  • Design and create personas for your organization.
  • Learn how to use mapping and visualizations to convey information and build shared vision.
  • Create an employee or candidate experience Journey Map / Blueprint.
  • Create a roadmap of prioritized steps to improving your employee or candidate experience.

In addition to offering dedicated workshops and programs for teams, we hold regular sessions that are open to individuals. If you'd be interested participating as an individual, let us know...

You cannot predict the outcome of human development. All you can do is, like a farmer, create the conditions under which it will begin to flourish.

Sir Ken Robinson