Conflict Skills Workshop

We'll help you understand the conversational dynamics that can lead to conflict and how to resolve it in a healthy way.

Do disagreements at work simmer instead of getting resolved, or escalate faster than they should?

This workshop draws on research into how conflict actually plays out (physiologically, culturally, and interpersonally) and gives you a practical toolkit for handling it well.

We'll show you how to...

Spot conflict early, including the subtle emotional, cognitive and physical signals that precede an escalation.
Understand why some conflict is healthy and worth having, and where the line into unhealthy conflict actually sits.
Recognise the cultural and behavioural differences that quietly cause friction between colleagues who communicate, argue, or build trust in different ways.
Separate fact from inference from judgement in the heat of a disagreement, so you don't escalate a conversation based on a story you've told yourself.
De-escalate a live conflict, using techniques for staying curious, stating your goal clearly, and getting back to shared purpose.
Spot the systemic issues that make conflict more likely to recur on a team.

This workshop is ideal for anyone who...

Tends to avoid conflict and lets issues build up.
Wants to handle disagreement without damaging relationships.
Works with colleagues from different cultural or communication backgrounds.
Leads a team where recurring friction seems to have deeper, systemic roots.

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The workshop was highly interactive. The facilitators covered a lot of ground in digestible pieces. I particularly enjoyed the breakout rooms and the ability to discuss the example conflict, and then to share our insights and get immediate comments and feedback from the facilitators. I also gained some valuable insights from the workshop, it made me arrive at some excellent conclusions.

Maruta I. - People Operations Partner - GoCardless

This workshop will force you to step back and think about how you might handle certain situations involving conflict or feedback, addressing them at the root before they become damaging. It emphasizes the importance of slowing down to ensure understanding by all parties, as opposed to assumptions which can allow a discussion to go off the rails. It was great to take a single complex situation and go more in depth, as opposed to cramming a number of scenarios into one session. I particularly liked the good balance of breakout work with tools.

Brian B. - VP Engineering - ActivTrak

The story we went through was brilliant. The part about cultural differences was also very helpful, as it brought us new perspectives. Sometimes the differences do not come from who the person is, but from a bigger picture, the culture the person was nurtured in. Overall, the workshop was excellent, and I am grateful for the insights shared.

Ting C. - Snr People Operations Manager - Coda Payments