Conflict & Negotiation Workshop

Conflict is a feature, not a bug. In other words, it's a normal and healthy part of work life. But very few of us treat it that way.

We forget to separate people from problems and we sometimes make it personal. We can also get trapped in conflict-reaction cycles.

Negotiation is a fundamental part of the fabric of our daily lives. Often we aren't consciously aware of it but, without it teams can struggle with self-organization, adaptability and autonomy.

To negotiate effectively is to reach agreements that both achieve your objectives and strengthen your relationships in the process.

Whether you're negotiating which feature to build next, a change of role / salary or even something small like where your team will eat lunch, you'll find clear value in the skills bolstered by this workshop.

Problems you might be experiencing include...

• Conflict gets personal
• Progress is hindered
• Culture is damaged
• The same arguments happen on repeat
• Workplace becomes toxic

In this workshop, you will...

• Learn how to identify the underlying reason for the conflict
• Learn how to manage your own emotions during conflict.
• Learn how to reframe the way you see others' points of view during conflicts in order to get to a resolution faster and more effectively.
• Effectively utilize discovery-based questioning, non-judgmental listening and respectful assertion when working with conflict.
• Apply a simple, powerful process to work productively through conflict situations.
• Understand the conversational dynamics of negotiation.
• Learn how to prepare for uncertainty.
• Examine the role emotions play in negotiation and bargaining.
• Practice a tool that fosters agreement quickly.
• Explore the ability to think on your feet and ways to improve agility.
• Practice resolving small differences before they escalate.
• Reflect on your behaviors in negotiation situations.
• Complete a negotiation canvas for an upcoming negotiation.

Note: This workshop can be customized to focus more on conflict or more on negotiation depending on the needs of your group.