We'll help you understand the conversational dynamics that can lead to conflict and how to resolve it in a healthy way.
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Conflict, whether personal or professional, happens when there are mismatched expectations. Sometimes that works out fine, other times not so much.
It's amplified by the conflicting party's sense of consequences. The higher the stakes, the quicker it ramps up (and the further it goes).
Unfortunately, most workplace conflict tends to be unhealthy. It often arises when people forget to attack problems rather than each other. It gets even worse when it's allowed to simmer away in the background without being addressed.
Our workshop leverages principles from Non-Violent Communication to help teams become more comfortable in challenging situations. We'll explore how to approach conflict with empathy and understanding, focusing on addressing the root cause of the issue, not assigning blame.
We'll help you understand when healthy conflict tips over to unhealthy, when it stops becoming a feature of interesting work and becomes a bug that needs resolving.
In this workshop, you will...
This topic pairs well with our Feedback Workshop. With both of these trainings completed, your team will truly be equipped for navigating the complexities of the modern workplace.
The workshop was highly interactive. The facilitators covered a lot of ground in digestible pieces. I particularly enjoyed the breakout rooms and the ability to discuss the example conflict, and then to share our insights and get immediate comments and feedback from the facilitators. I also gained some valuable insights from the workshop, it made me arrive at some excellent conclusions.
Maruta I. - People Operations Partner - GoCardless
This workshop will force you to step back and think about how you might handle certain situations involving conflict or feedback, addressing them at the root before they become damaging. It emphasizes the importance of slowing down to ensure understanding by all parties, as opposed to assumptions which can allow a discussion to go off the rails. It was great to take a single complex situation and go more in depth, as opposed to cramming a number of scenarios into one session. I particularly liked the good balance of breakout work with tools.
Brian B. - VP Engineering - ActivTrak
The story we went through was brilliant. The part about cultural differences was also very helpful, as it brought us new perspectives. Sometimes the differences do not come from who the person is, but from a bigger picture, the culture the person was nurtured in. Overall, the workshop was excellent, and I am grateful for the insights shared.
Ting C. - Snr People Operations Manager - Coda Payments
In addition to offering dedicated workshops and programs for teams, we hold regular sessions that are open to individuals.
If you'd be interested in participating as an individual, let us know...
