Design Thinking is a set of processes, methods and tools for creating human-centered products, services, solutions, and experiences.
At the heart of Design Thinking is a deep connection to the person who’ll be using or consuming the end product.
Design Thinking methods tend to produce more innovative, sustainable, sticky solutions. Its successful application relies on some fundamental requirements...
You have to encourage divergent thinking.
You have to be comfortable taking a less direct route to a solution.
You have to be comfortable with experimenting, playing, and failing.
These requirements can be very challenging for individuals and teams.
This is especially true with the conditioning of the modern world, which drives us to move fast and get satisfaction as quickly as possible.
As facilitators, we create the conditions that ensure teams can succeed with Design Thinking. We use a number of techniques in service of that goal including design sprints.
Service Design & Blueprinting
Service design is a human-centered design approach that places equal value on the customer experience and the business process, aiming to create quality customer experiences, and seamless service delivery.
Blueprinting is a great tool for tackling fuzzy areas where teams aren't on the same page around your service, as it creates the space to hold the right conversations that facilitate service improvement.
We'll help you map your product or service to find the key opportunities, gaps, flaws and more. We particularly love to work with startups as they refine their product offering.
The truly great advances in the world will be made by those who can make wild connections. Only minds that know how to play will do that.
The principles and methods of professional improvisers and theater practitioners can be taken from the stage to the workplace.
Experience first hand, the secret sauce that allows improv performers to create something from nothing, again and again.
A design sprint is a five-day process for answering critical questions through design, prototyping, and customer testing (whether internal or external).
You can run a design sprint on any topic as long as you can get clarity on the problem you’re trying to solve.
For us, a key focus is on bringing design thinking to People and Operations teams. We can help you redesign any and all aspects of your People operations, systems, processes, and (most importantly) experience.