Conflict & Negotiation

We’ll help you understand the conversational dynamics that can lead to conflict. You’ll master tools that‘ll empower you to manage conflict in a healthy way. You'll negotiate for important outcomes.


Conflict is a normal and healthy part of work (and life). But very few of us treat it that way.

We forget to separate people from problems and we sometimes make it personal.

Negotiation is a fundamental part of the fabric of our daily lives. Often we aren’t consciously aware of it but, without it teams can struggle with self-organization, adaptability and autonomy.

To negotiate effectively is to reach agreements that both achieve your objectives and strengthen your relationships in the process.

Whether you’re negotiating which feature to build next, a change of role / salary or even something small like where your team will eat lunch, you’ll find clear value in the skills bolstered by this workshop.

Problems you might be experiencing include:

  • Conflict gets personal

  • Progress is hindered

  • Culture is damaged

  • The same arguments happen on repeat

  • Workplace becomes toxic


Conflict & Negotiation Workshop

In this workshop, you will...

  • Learn how to manage your own emotions during conflict.

  • Learn how to reframe the way you see others’ points of view during conflicts in order to get to a resolution faster and more effectively.

  • Effectively utilize discovery-based questioning, nonjudgmental listening and respectful assertion when working with conflict.

  • Apply a simple, powerful process to work productively through conflict situations.

  • Understand the conversational dynamics of negotiation.

  • Learn how to prepare for uncertainty.

  • Examine the role emotions play in negotiation and bargaining.

  • Practice a tool that fosters agreement quickly.

  • Explore the ability to think on your feet and ways to improve agility.

  • Practice resolving small differences before they escalate.

  • Reflect on your behaviors in negotiation situations.

  • Complete a negotiation canvas for an upcoming negotiation.

Conflict Facilitation

As facilitators, our job is to recognize and drive the value of healthy disagreement. We don't leave any stones unturned. If there are elephants in the room, we deliberately introduce them.

We'll help you navigate through conflict as mediators and facilitators. Acting as a neutral third-party.

We'll deploy many of the tools we teach in the conflict workshop, focusing more on using them than teaching them.


Open Sessions

In addition to offering dedicated workshops for teams, we hold regular sessions that are open to individuals. If you'd be interested in one of those sessions, let us know...


This was a well-thought out workshop. The most valuable part of the workshop was the open discussion between team members and the focus on conflict skills

Jarcic - Engineering - StreamSets


Silicon Valley, CA, USA

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